Booking & Stay Policy

• Minimum stay: 6 consecutive nights
• Guest must be 18 years or older to register and check in
• All residents/guests must be registered upon check-in
• Official check-in: 1500 hrs | Check-out: 1200 hrs
  • For early check-in, pre-blocking the apartment a day prior is recommended
  • For late check-out, booking an additional night is required

Check-In Support

• Service Desk hours: 0700–2200 hrs daily
• After-hours check-in: Security will assist; Guest Services will follow up next day

Payment & Deposits

• Full advance payment required upon reservation confirmation*
• A miscellaneous deposit of S$250 is required upon check-in.  The deposit will be refunded after departure, subject to full settlement of all outstanding charges at  time of check-out
• Security deposit:
  • Waived for stays 1 month and below, if full advance payment is received before check-in
  • 1–3 months: Half of monthly rate
  • 3 months and above: One-month rate

Payment Methods

• Cashless payment preferred
• Credit Cards: Amex, Mastercard, UnionPay, Visa
• Mobile & Digital Payments: Alipay, Apple Pay, Google Pay, WeChat Pay
• Others: Wire/Telegraphic Transfer
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Taxes

• Goods and Services Tax (GST) will be charged based on prevailing rates as levied by the Government of Singapore

Occupancy & Apartment Policy

• Maximum occupancy:
  • 1-Bedroom: 2 persons
  • 2-Bedroom: 4 persons
  • 3-Bedroom: 6 persons
  • 4-Bedroom: 8 persons
• Extra bedding: Rollaway bed at S$80/night (excl. GST), subject to apartment type & availability
• Baby cribs: Complimentary upon request, subject to availability

Pet Policy

• Pets allowed: Up to 2 per apartment, subject to apartment type and number of occupants
• Pet levy: S$30/day per pet (excl. GST)

Parking & Smoking

• 1 complimentary carpark lot per apartment
• Valet parking service is not available
• Non-smoking policy applies. Smoking is only permitted at the designated smoking area located on Level 1 @ West Garden.