Booking & Stay Policy

• Minimum stay: 6 consecutive nights
• Guest must be 18 years or older to register and check in
• Official check-in: 1500 hrs | Check-out: 1200 hrs
  • For early check-in, pre-blocking the apartment a day prior is recommended
  • For late check-out, booking an additional night is required

Check-In Support

• Service Desk hours: 0700–2200 hrs daily
• After-hours check-in: Security will assist; Guest Services will follow up next day

Payment & Deposits

• Full advance payment required upon reservation confirmation*
• Miscellaneous deposit: S$250
• Security deposit:
  • Waived for stays 1 month and below, if fully paid before check-in
  • 1–3 months: Half of monthly rate
  • 3 months and above: One-month rate

Payment Methods*

• Credit Cards: Amex, Mastercard, UnionPay, Visa
• Mobile & Digital Payments: Alipay, Apple Pay, Google Pay, WeChat Pay
• Others: Wire/Telegraphic Transfer
• * Cashless payment preferred

Taxes

• Goods & Services Tax (GST) applies as per prevailing Singapore rates

Occupancy & Apartment Policy

• Maximum occupancy:
  • 1-Bedroom: 2 persons
  • 2-Bedroom: 4 persons
  • 3-Bedroom: 6 persons
  • 4-Bedroom: 8 persons
• Extra bedding: Rollaway bed at S$80/night (excl. GST), subject to availability
• Baby cribs: Complimentary upon request, subject to availability

Pet Policy

• Pets allowed**: Up to 2 per apartment
• Pet levy: S$30/day per pet (exclusive of taxes)
• **Subject to apartment type and number of occupants

Parking & Smoking

• 1 complimentary carpark lot per apartment
• Valet parking service is not available
• Non-smoking policy applies. Smoking is only permitted at the designated smoking area located on Level 1 @ West Garden.