For early check-in, pre-blocking the apartment a day prior is recommended
For late check-out, booking an additional night is required
Check-In Support
Service Desk hours: 7:00 am – 8:00 pm (0700–2200 hrs) daily
After-hours check-in: Security will assist; Guest Services will follow up next day
Payment & Deposits
Full advance payment required upon reservation confirmation*
A miscellaneous deposit of S$250 is required upon check-in. The deposit will be refunded after departure, subject to full settlement of all outstanding charges at time of check-out
Security deposit:
Waived for stays 1 month and below, if full advance payment is received before check-in
1–3 months: Half of monthly rate
3 months and above: One-month rate
Payment Methods
Cashless payment preferred
Credit Cards: Amex, Mastercard, UnionPay, Visa
Mobile & Digital Payments: Alipay, Apple Pay, Google Pay, WeChat Pay
Others: Wire/Telegraphic Transfer
Taxes
Goods and Services Tax (GST) will be charged based on prevailing rates as levied by the Government of Singapore
Occupancy & Apartment Policy
Maximum occupancy:
1-Bedroom: 2 persons
2-Bedroom: 4 persons
3-Bedroom: 6 persons
4-Bedroom: 8 persons
Extra bedding: Rollaway bed at S$80/night (excl. GST), subject to apartment type & availability
Baby cribs: Complimentary upon request, subject to availability
Pet Policy
Pets allowed: Up to 2 per apartment, subject to apartment type and number of occupants
Pet levy: S$30/day per pet (excl. GST)
Parking & Smoking
1 complimentary carpark lot per apartment
Valet parking service is not available
Non-smoking policy applies. Smoking is only permitted at the designated smoking area located on Level 1 @ West Garden.
