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Privacy Policy

Great World Serviced Apartments respects the privacy of all its customers and business partners, and treats personal information (personal data) provided by you as confidential. We pledge to comply with applicable privacy and data protection laws

What is personal data

“Personal data” is data that can be used to identify a natural person. Eg. Your full name and contact information, passport and visa information.

We collect personal data that you voluntarily provide to us to provide you with products or services which you require. Some personal data may also be collected during your stay with us.

  • stay information, date of arrival and departure, goods and services purchased, special requests made, your service preferences, telephone numbers dialled and email, faxes, telephone and other messages received;
  • your credit card and other payment details;
  • any information necessary to fulfil special requests (for example, guest preferences);
  • your reviews, feedback and opinions about our serviced apartments, programmes and services;
  • information collected through the use of closed circuit television systems and other security systems; and
  • any other personal data you choose to provide to us.

If you provide the personal data of anyone other than yourself (e.g. your family members), you are responsible for informing him/her of the specific purposes for which we are collecting his/her personal data and to ensure that he/she has provided valid consent for your provision of his/her personal data to us.

Children and Minors

Except where required by local laws, we do not knowingly collect personal data from minors.  If you are a minor, you may only use our Site and services with the permission of your parent or guardian.

If you are in the EU, our online services are not directed at children under the age of 13. If you believe we have collected information about a child under the age of 13, please contact us so that we may take appropriate steps to delete such information. If you are at least 13 but under the age of 16, please get the consent of your parent or legal guardian before giving us any personal data about yourself.


When you visit our web site, we may collect certain information from about your computer (eg. the IP (Internet Protocol) address assigned to your computer, the date and time of your visit, the type of web browser you use), the anonymized information is aggregated for statistical analysis and to evaluate and improve the functionality of our web site.

We will not collect any personal information unless you voluntarily and knowingly provide us with such information.


To enhance your experience on our web site, some of our web pages may use “cookies”. Cookies are text files that are place in your computer’s browser to store your preferences. We use cookies to understand site usage and to improve the content and offerings on our site. By using our website, you agree to our use of cookies.

Transfers of Your Personal Data

Your personal data will be stored at locations in Singapore. It may also be accessed and processed by our personnel and the personnel of our third party service providers, who may operate outside Singapore. Your personal data will only (if necessary) be transferred to locations outside of Singapore where we are satisfied that adequate or comparable levels of protection are in place to protect personal data held in that jurisdiction, and (where we are required to do so) with your consent.

Direct Marketing

If you have given your consent, we may use your personal data for the purposes of marketing and communication purposes. e.g. information that we think may be of interest to you.

If you opt out of these communications, we may still send you non-marketing communications, such as those about your reservation, unless we are prohibited from doing so by applicable laws.

Personal Data Protection Policy

We will not share your personal data with other parties without your consent, unless required by law. You can view our organisation’s Personal Data Protection Policy.

Should you (a) have any enquiry relating to your Personal Data; (b) would like to withdraw your consent to any use of your Personal Data as set out in this Data Protection Policy; (c) would like to make corrections to your Personal Data records, you can write in to our Data Protection Officer

Before you withdraw your consent to any or all use of your Personal Data, please ensure you have read and understood the consequences of withdrawal.

What happens if you do not allow us to use your personal data?

In many circumstances, we need to use your personal data in order for us to provide you with products or services which you require. If you do not provide us with the required personal data, or if you withdraw your consent to our use of your personal data for these purposes, it may not be possible for us to serve you.

Please note that if your Personal Data has been provided to us by a third party (e.g. a referrer), you should contact that organisation or individual to make such queries, complaints, access and correction requests to Great World Serviced Apartments on your behalf.

Retention of Personal Data

We take reasonable steps to destroy or anonymise personal data in a secure manner so that it can no longer identify you; (a) when we no longer need it for the purposes for which it was collected; (b) retention is no longer necessary for legal or business purposes. Typically, we do not retain your personal data for longer than five (5) to seven (7) years, subject to Singapore’s laws and regulations.

Governing Law

This Policy and your use of this website shall be governed in all respects by the laws of Singapore. In the event of any inconsistency between the English version and the translated version of this Policy, the English version shall prevail.